What a great experience. The sales advisor was informative, the installers were neat and polite, and the work was done in one day. We had a very good experience and will definitely refer Ferrato's to our friends.
- Leo, University Heights OH
The workers were clean, professional, quiet and productive. We lost electricity during their visit, but they made good use of the time without using their power tools. They inspected the air conditioner and found it first to be defective but they quickly serviced us the next day with a brand new one. After our city inspection, the inspector commented that "the job was done right and looked excellent".
- Happy Customer, Painesville OH
We have used Ferrato's for decades because of the quality of the product and the service they provide. Every employee of this company is so kind and incredibly knowledgeable about the products and the work they do... from the owner, to customer service, to the service technicians and installers, they are really professionals. They are never too busy to answer my questions and explain the workings of our heating/cooling sytems. When our old Pulse furnace recently stopped working intermittently on a very cold Saturday evening, Ferrato's on-call technician returned my call within 15 minutes and then called back an hour later to see how we were doing. He then came out the next morning (a Sunday) to install a temporary blower to keep us warm until a new furnace could be installed. It was so comforting knowing that we would not be worrying all weekend if our dying furnace presented any danger. Ferrato's is the BEST!
- Pat, Mayfield Village OH
Workers were friendly and polite, salesman gave great information about all air conditioners and furnaces, installation was made and finished as said... I could not ask for anything more! Thank you Ferrato's.
- Michael, Eastlake OH
We had Ferrato's install a new heater and humidifier recently and so far are very impressed. Ferrato's offered reasonable prices and exceptional customer service.
- Andrew, Wickliffe OH
Your technician did an excellent and thorough job of cleaning and inspecting my furnace. He went above and beyond. He found batteries in the thermostat that expired in 2007; I had forgotten they were in there! As always, Ferrato's does a fantastic job and I look forward to future business with you.
- Jim, Mentor OH
I wanted to let you know that your technician was a very impressive young man. He had wonderful manners, was very informative and did a great job leaving my home clean after servicing my furnace. He made a 94 year old woman feel very comfortable! I will continue to highly recommend Ferrato's.
-Louise, Mayfield Heights OH
Upon inspection of our new furnace installation by Ferrato's, the inspector commented on the quality of work and it passed with flying colors. We really appreciate the great service we received from the beginning of the sale all the way down to you registering our new Lennox furnace for us. The installer and technician were conscientious and meticulous. They both did a great job!
Vince, Mayfield Heights OH
These guys were great; better than masterangelo's. Very courteous and quick; and the repairman, Larry, was great....it cost us less because he actually asked questions and listened to us, which sped up the fixing of our furnace. He was in and finished in under an hour, the day after Christmas. The scheduler was also very nice as well. Very communicative and Larry showed up on time. We are very pleased with our experience with this repair company.
Amanda, Cleveland Heights OH